Return policy

Our goal is to ensure your complete satisfaction. If, for any reason, you are not satisfied with your order, you can exercise your right to return part or all of the products you purchased within seven (7) days from the date of receipt.

The items that can be returned are: aromatic sticks, essential oils, aromatic oils. For hygiene reasons, body care products and perfumes are not returned under any circumstances.

Please note that returned products must not be used, worn, washed, modified or damaged and the labels that came with the product must be present, just as they were when you received it along with the retail receipt or invoice.

If the corresponding product you want is not available, we will refund your money or the amount of the purchase of the specific product is credited to your account and can be used in any new order you wish.

In all the above cases the return costs are borne by the customer.

For the return of a non-defective product, the cost of return is borne by the customer, while the cost of resending the item you choose for replacement is borne entirely by www.euosmon-luxury.gr.

Defective product

In the unlikely event that you receive a defective or damaged product www.euosmon-luxury.gr will make every effort to replace it with the same or similar product at no extra cost to you. However, you must inform us by e-mail at info@euosmon-luxury.gr so that we can send you instructions for the return of the product as well as a return code. If the product is no longer available, it can be replaced with an equivalent product by arrangement or we can refund your money.

www.euosmon-luxury.gr does not have a guarantee policy. We are not responsible for any damage that may occur from normal wear, misuse and damage when removing the labels.

Limitations of liability

For all the products contained in the catalogs of www.euosmon-luxury.gr there are clear indications for the availability of our warehouse. The transaction will be considered completed only after sending a written electronic confirmation. In case it is impossible to execute an order, www.euosmon-luxury.gr has the right to withdraw and not fulfill it, and in case the price has already been collected, it is returned by deposit in your Bank account.

Links

The links in this area are not under the control of www.euosmon-luxury.gr and our Company does not bear any responsibility for the contents, the changes or the way of being informed by them.

Promotional messages

Www.euosmon-luxury.gr provides its users with the opportunity to choose their information about the new products available on the market and for any other offers, payment arrangements, etc. by sending advertising - informational messages to their e-mail or postal address. or by phone. Www.euosmon-luxury.gr will not abuse the above service if users request its termination.

Secure Transactions

www.euosmon-luxury.gr offers security through Secure Socket Layer (SSL) encryption, one of the most reliable technologies used worldwide for the security of Internet transactions. At any point of the website, the entry of personal data is requested, www.euosmon-luxury.gr uses SSL technology, so that your personal data is transmitted encrypted on our server.

To enter the COMPANY online store you use two codes, the Password (Email Address) and the Personal Security Code (password). The online store of the COMPANY gives you the opportunity to change the Personal Security Code (password) as often as you wish and we would recommend you, for security reasons, to change your password at regular intervals and to avoid the use of the same codes.

Applicable law - Jurisdiction of Courts

www.euosmon-luxury.gr reserves the right to modify or renew its terms and conditions of transactions. All transactions you make through www.euosmon-luxury.gr are governed by International and European law governing matters relating to e-commerce as well as the Law on Consumer Protection (Law 2251/1994) governing matters relating to distance sales. The Courts of Patras are the exclusively competent Courts for any dispute that may arise from the use of the website and from the transactions that will take place through it.